Terms and Conditions

Last Updated: April 2026


1. Introduction

Welcome to Lost Jewellery Recovery (“we”, “our”, “us”). By accessing or using this website, including registering as a member, you agree to be bound by these Terms and Conditions.

2. Nature of the Service

We provide an online platform connecting individuals who have lost items with independent metal detectorists (“Members”).

  • We do not guarantee recovery of any item.
  • Members operate independently.
  • We are not responsible for agreements made between users and Members.

3. Membership Subscription

3.1 Annual Subscription

£29.99 per year

Membership provides access to regional lost item reports and listing visibility.

3.2 Auto-Renewal

Subscriptions renew automatically every 12 months unless cancelled before the renewal date.

By subscribing, you authorise recurring annual billing via our payment provider.

4. Payments and Billing (Stripe)

Payments are processed securely by our third-party payment provider, Stripe. We do not store or process full card details on our servers.

By purchasing a subscription, you authorise Stripe to charge your selected payment method on a recurring annual basis until cancelled.

We are not responsible for payment processing errors, technical interruptions, or service outages caused by Stripe.

If a payment fails, membership access may be suspended until payment is successfully completed.

5. Refund Policy

5.1 Non-Refundable Subscription

All subscription payments are strictly non-refundable.

  • Change of mind
  • Failure to secure recoveries
  • Lack of regional activity
  • Failure to cancel before renewal

Once a subscription payment has been processed — including renewals — it cannot be refunded in full or in part.

5.2 Exceptional Circumstances

Refunds may be considered solely at our discretion in exceptional circumstances.

6. Member Responsibilities

  • Obtain landowner permission before searching
  • Comply with local laws and regulations
  • Act professionally
  • Respect protected sites and legal restrictions

7. Land & Recovery Disclaimer

Members are solely responsible for obtaining land access permissions and complying with relevant laws including the Treasure Act 1996 (UK) where applicable.

We accept no liability for unlawful detecting, property damage, or legal breaches.

8. Limitation of Liability

To the fullest extent permitted by law, Lost Jewellery Recovery shall not be liable for:

  • Failure to recover items
  • Property damage
  • Personal injury
  • Financial losses
  • Disputes between users and Members

9. Intellectual Property

All content, branding, and materials remain our intellectual property.

10. Data Protection

We process personal data in accordance with our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of England and Wales.