Privacy Policy

Last Updated: April 2026

1. Introduction

We are committed to protecting your personal data in accordance with UK GDPR and applicable international laws.

2. Data We Collect

  • Name
  • Email address
  • Contact number
  • Location (country/region)
  • Login credentials
  • Avatar images
  • Lost item descriptions

3. Avatars

Members may upload avatar images. By uploading, you confirm you have the right to use the image and that it does not infringe third-party rights.

4. Payments (Stripe)

Payments are processed securely by Stripe. We do not store full payment card details.

We may receive limited information from Stripe such as:

  • Payment confirmation
  • Subscription status
  • Transaction identifiers
  • Customer ID

Stripe processes payment data in accordance with its own Privacy Policy.

5. Google Services

We may use Google services to improve search visibility and website performance. Google may collect usage data under its own privacy terms.

6. How We Use Data

  • Manage accounts
  • Process subscriptions
  • Provide lost item services
  • Improve platform performance
  • Maintain security

7. International Users

If you access the website from outside the UK, your data may be processed in the UK.

8. Data Sharing

We do not sell personal data. We may share limited information with:

  • Stripe
  • Hosting providers
  • IT service providers
  • Authorities where legally required

9. Data Retention

We retain data only as long as necessary for service provision and legal compliance.

10. Your Rights

  • Access your data
  • Correct inaccuracies
  • Request erasure
  • Restrict processing
  • Data portability

11. Complaints

UK users may complain to the Information Commissioner’s Office (ICO).

12. Contact

Email: office@lost-jewellery-recovery.com